Shipping & Returns

We offer complimentary standard shipping and threshold freight delivery on most orders. For larger furniture pieces, white glove delivery is available and will be added at checkout when applicable.

At Hadley James at Home, we thoughtfully curate each piece with quality, craftsmanship, and longevity in mind. Many of our items are made to order or ship directly from our trusted production partners. The information below outlines what to expect for delivery, freight shipments, and return eligibility so you can shop with confidence.

Delivery & Lead Times

Many of our pieces are made to order or crafted in small batches. Estimated lead times are listed on each product page and reflect the most current information available from our production partners.

Lead times are estimates and may vary slightly due to production schedules, material availability, or transit conditions. If timing is critical, we encourage you to contact us prior to placing your order.

Shipping Methods

Shipping is included on most items. Delivery method is determined by size and weight, with White Glove service required for select large furniture pieces.

We currently ship within the contiguous United States only. At this time, we are unable to ship to Alaska or Hawaii.

Freight Delivery (LTL)

Larger or oversized items ship via freight (LTL). Freight deliveries are made to the first dry, accessible location outside the home, such as a garage, porch, or lobby. This delivery method is included for eligible items.

Freight delivery timing and scheduling vary by carrier and item. Some shipments may require advance appointment scheduling, while others may arrive without a set delivery window. A signature may be required at delivery. We ask that all freight shipments be carefully inspected upon arrival and that any visible damage is noted with the carrier before signing.

White Glove Delivery

For select large or heavy furniture pieces, White Glove delivery is required due to size, weight, or handling needs. White Glove service includes inside placement, unpacking, removal of packaging, and up to 30 minutes of light assembly where applicable.

White Glove delivery ensures safe handling and proper placement of substantial furniture items. Once packaging has been removed as part of White Glove service, the item is no longer eligible for return.

Returns & Eligibility

We want you to feel confident in your purchase and are always happy to help answer questions before ordering.

Eligible items may be returned within 14 days of delivery, provided they are unused, uninstalled, and in original condition with all original packaging intact. All returns require prior authorization. Return shipping costs are the responsibility of the customer, and all approved returns are subject to a 20% restocking fee.

Due to the size, weight, and nature of furniture items, large or oversized furniture pieces that ship via freight or White Glove delivery are final sale and not eligible for return.

Please inspect your order carefully upon delivery. Once an item is accepted and signed for without damage noted, it is considered delivered in good condition and may not be eligible for return or damage claims.

Items returned without original packaging, missing components, or showing signs of use may be subject to additional fees or deemed non-returnable.

Items not eligible for return include:

Made-to-order or custom pieces
Large or oversized furniture items shipping via freight or White Glove delivery
Items marked as final sale or noted as non-returnable on the product page

Return eligibility is always noted on each product page. If you’re unsure whether an item qualifies, we encourage you to reach out before placing your order — we’re happy to help guide you.

Restocking Fees

All approved returns are subject to a 20% restocking fee.

Any paid delivery upgrades, including white glove delivery, are non-refundable.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided the order has not already shipped or entered production.

After 24 hours, cancellations are not guaranteed and may be subject to a restocking fee or considered final sale, depending on the item’s production status.

Custom and made to order pieces cannot be canceled once production has begun.

Damaged, Lost, or Stolen Items

We want your order to arrive safely and in perfect condition, and a quick check at delivery helps ensure we can assist you if anything isn’t right.

Please inspect your delivery carefully upon arrival. If you notice visible damage to the packaging or item, we ask that it be noted with the carrier at the time of delivery and reported to us right away. If the damage appears significant, you may choose to refuse the delivery so a claim can be properly filed.

For freight deliveries, once a shipment is signed for without damage noted, it is considered accepted by the carrier. Unfortunately, damage reported after delivery may not be eligible for a claim or replacement.

If your item arrives with concealed damage that wasn’t visible at delivery, please contact us within 24 hours of receipt and include clear photos of the item and all packaging. This allows us to advocate for you and work quickly toward a resolution.

Once a package is marked as delivered by the carrier, Hadley James at Home is not responsible for lost or stolen items.

We recommend keeping all original packaging until you’re sure everything has arrived safely and meets your expectations. If you have any questions at all, we’re always happy to help.

Questions

If you have any questions about delivery timelines, shipping methods, or return eligibility, please contact us at
shoppe@hadleyjamesathome.com. We’re always happy to help.